Terms of use & Privacy policy
View our terms of use or privacy policy
We are using the following service providers to securely run our infrastructure.
Amazon AWS
Used for safely hosting our server, image rendering engine, and static file hosting. Amazon AWS allows us to scale based on your needs to provide you with high availability.
Location: London, United Kingdom (GBR)
Dynamo DB
We are using Dynamo DB as our database. This ensures high scalability, availability & flexibility. The database is hosted within Amazon AWS.
Location: London, United Kingdom (GBR)
Gleap
Used to for bug fixing, roadmaps, help centers and customer feedback replies & received notifications.
Stripe
We use Stripe to manage your Bloc business subscriptions.
All API calls from our widget to our servers run through HTTPS with SSL. The data then gets encrypted and stored within our database.
Contact us if you need more information on encryption & architecture.
You can delete all your data at any time by contacting us.
The data that is being collected varies depending on your user settings. It's possible to [exclude data](../configuration/Feedback actions/Readme.md#exclude-data) from being transmitted. In addition to that, you can enable or disable features like network logs, replays, custom data and custom events to control the data sent with every feedback item.
Depending on the options, using Bloc contains the following data:
Name
Age
Phone number
Gender
Profile images
Custom data (if set)
Action log (if set)
Console logs (includes the log of the developer console)
Sessions contain the following information:
Bloc ID (randomized ID to identify a user)
User ID (if set with the identify() method)
Email address (if set with the identify() method OR through form-data)
Approximated location (the accuracy allows only to identify the country, due to anonymization of the IP address)
Name (if set with the identify() method or extracted from the email address)
Only the Bloc ID and Bloc Session Hash are mendatory and generated by default. All other information is optional and depends on the configuration.
